Policy

Delivery
(worldwide)


Free Registered Airmail to Worldwide
Delivery Times: 14-30 Working Days (80%)


Can I track my order?
When the track number is provided. You may trace the tracking number at http://www.juicywardrobe.com/track-shipment.html


What if the delivery status shows that the parcel was delivered but I have not received the parcel?

  • Please check with your neighbours to see if they have accepted the parcel on your behalf.
  • Please contact your local post office to ask where is your parcel.



30 DAYS MONEY BACK GUARANTEE
(Buyer pays the return shipping fee)


What do I need to provide in the return parcel?

  • Please write to us at sales@juicywardrobe.com and we will provide the shipping label.
  • For all returns, the items returned must be in their original conditionIntimates, swimwear and hair extension are NOT RETURNABLE.


How long does is take to return my item?

  • It can usually take up to 21 working days for your return to be delivered back to us.
  • As soon as your return has been received and checked by our warehouse, we'll email you to let you know.


*We reserve the right to deny any return or exchange.


WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
  • It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

GOWNS/PROM DRESS RULES

FAQs

Q: Can I return or cancel the dress if I change my mind?

A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and return policy is stricter than other items, so it's important to order carefully.

Q: Can I order this dress in a different style/fabric/length?

A: Each dress is carefully tailored to match exactly what you see in the photos. If you haven't found exactly what you're looking for yet our customer service can be reached at sales@juicywardrobe.com. There might be some extra charge for that.

Q: Will my dress exactly match the color I see on your website?

A: There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.

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